Refund Policy

Cheryl Emanuel, Nurse Practitioner, strives for your satisfaction with our virtual consultation services. This Refund Policy outlines when and how refunds are issued. All sales are final except as detailed below. Refunds are processed to your original payment method within 5-10 business days.

1. Eligibility for Refunds

Refunds apply only to prepaid virtual consultation fees under these conditions:

• Pre-Consultation Cancellations:

  Time Before Scheduled Appointment	Refund Amount
  24+ hours	100%
  12-24 hours	50%
  Less than 12 hours	No refund

   

   

• No-Shows or Late Cancellations: Less than 24 hours notice = no refund. We reserve the right to charge a rescheduling fee for repeated no-shows.

• Within 2 Hours of Booking: Full refund if the consultation hasn’t been confirmed or started.

• Technical Issues: Full refund if we cannot deliver the service due to our platform failure (e.g., video outage on our end). Refunds for your internet/device issues are not available.

2. Non-Refundable Items

• Completed consultations (even if unsatisfied—contact us to discuss rescheduling).

• Prescriptions, reports, or digital downloads.

• Packages or memberships (pro-rated only if service ends early due to our fault).

3. How to Request a Refund

1. Email info@cheryl.telehealthpractices.com with:

   • Booking confirmation number.

   • Reason for request.

   • Original payment details.

2. We’ll review within 48 hours and notify you of approval/denial.

3. Approved refunds exclude processing fees (e.g., 3% Stripe fee).

4. Disputes

• We encourage resolving issues directly. If needed, contact your payment provider.

• This policy complies with US laws; no refunds for buyer’s remorse.

5. Changes to Policy

We may update this policy. Changes post here with the update date.

Questions? Reach us at info@cheryl.telehealthpractices.com.