{"id":286,"date":"2026-01-16T19:46:02","date_gmt":"2026-01-16T19:46:02","guid":{"rendered":"https:\/\/cheryl.telehealthpractices.com\/?page_id=286"},"modified":"2026-01-16T19:47:40","modified_gmt":"2026-01-16T19:47:40","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/cheryl.telehealthpractices.com\/?page_id=286","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"286\" class=\"elementor elementor-286\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c2927e e-flex e-con-boxed tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no e-con e-parent\" data-id=\"7c2927e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3ad98 elementor-widget elementor-widget-text-editor\" data-id=\"7e3ad98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Cheryl Emanuel, Nurse Practitioner, strives for your satisfaction with our virtual consultation services. This Refund Policy outlines when and how refunds are issued. All sales are final except as detailed below. Refunds are processed to your original payment method within 5-10 business days.<\/p><h2 id=\"1-eligibility-for-refunds\" class=\"mb-2 mt-4 font-sans font-semimedium text-base first:mt-0 md:text-lg [hr+&amp;]:mt-4\">1. Eligibility for Refunds<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Refunds apply only to prepaid virtual consultation fees under these conditions:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>Pre-Consultation Cancellations<\/strong>:<\/p><div class=\"group relative\"><div class=\"w-full overflow-x-auto md:max-w-[90vw] border-subtlest ring-subtlest divide-subtlest bg-transparent\"><table class=\"border-subtler my-[1em] w-full table-auto border-separate border-spacing-0 border-l border-t\"><thead class=\"bg-subtler\"><tr><th class=\"border-subtler p-sm break-normal border-b border-r text-left align-top\">Time Before Scheduled Appointment<\/th><th class=\"border-subtler p-sm break-normal border-b border-r text-left align-top\">Refund Amount<\/th><\/tr><\/thead><tbody><tr><td class=\"px-sm border-subtler min-w-[48px] break-normal border-b border-r\">24+ hours<\/td><td class=\"px-sm border-subtler min-w-[48px] break-normal border-b border-r\">100%<\/td><\/tr><tr><td class=\"px-sm border-subtler min-w-[48px] break-normal border-b border-r\">12-24 hours<\/td><td class=\"px-sm border-subtler min-w-[48px] break-normal border-b border-r\">50%<\/td><\/tr><tr><td class=\"px-sm border-subtler min-w-[48px] break-normal border-b border-r\">Less than 12 hours<\/td><td class=\"px-sm border-subtler min-w-[48px] break-normal border-b border-r\">No refund<\/td><\/tr><\/tbody><\/table><\/div><div class=\"bg-base border-subtler shadow-subtle pointer-coarse:opacity-100 right-xs absolute bottom-0 flex rounded-lg border opacity-0 transition-opacity group-hover:opacity-100 [&amp;&gt;*:not(:first-child)]:border-subtle [&amp;&gt;*:not(:first-child)]:border-l\"><div class=\"flex\">\u00a0<\/div><div class=\"flex\">\u00a0<\/div><\/div><\/div><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>No-Shows or Late Cancellations<\/strong>: Less than 24 hours notice = no refund. We reserve the right to charge a rescheduling fee for repeated no-shows.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>Within 2 Hours of Booking<\/strong>: Full refund if the consultation hasn&#8217;t been confirmed or started.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>Technical Issues<\/strong>: Full refund if we cannot deliver the service due to our platform failure (e.g., video outage on our end). Refunds for your internet\/device issues are not available.<\/p><\/li><\/ul><h2 id=\"2-non-refundable-items\" class=\"mb-2 mt-4 font-sans font-semimedium text-base first:mt-0 md:text-lg [hr+&amp;]:mt-4\">2. Non-Refundable Items<\/h2><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Completed consultations (even if unsatisfied\u2014contact us to discuss rescheduling).<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Prescriptions, reports, or digital downloads.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Packages or memberships (pro-rated only if service ends early due to our fault).<\/p><\/li><\/ul><h2 id=\"3-how-to-request-a-refund\" class=\"mb-2 mt-4 font-sans font-semimedium text-base first:mt-0 md:text-lg [hr+&amp;]:mt-4\">3. How to Request a Refund<\/h2><ol class=\"marker:text-quiet list-decimal\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Email\u00a0<a class=\"reset interactable cursor-pointer decoration-1 underline-offset-1 text-super hover:underline font-semibold\" href=\"mailto:info@cheryl.telehealthpractices.com\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"text-box-trim-both\">info@cheryl.telehealthpractices.com<\/span><\/a>\u00a0with:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Booking confirmation number.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Reason for request.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Original payment details.<\/p><\/li><\/ul><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">We&#8217;ll review within 48 hours and notify you of approval\/denial.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Approved refunds exclude processing fees (e.g., 3% Stripe fee).<\/p><\/li><\/ol><h2 id=\"4-disputes\" class=\"mb-2 mt-4 font-sans font-semimedium text-base first:mt-0 md:text-lg [hr+&amp;]:mt-4\">4. Disputes<\/h2><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">We encourage resolving issues directly. If needed, contact your payment provider.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">This policy complies with US laws; no refunds for buyer&#8217;s remorse.<\/p><\/li><\/ul><h2 id=\"5-changes-to-policy\" class=\"mb-2 mt-4 font-sans font-semimedium text-base first:mt-0 md:text-lg [hr+&amp;]:mt-4\">5. Changes to Policy<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">We may update this policy. Changes post here with the update date.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>Questions?<\/strong>\u00a0Reach us at\u00a0<a class=\"reset interactable cursor-pointer decoration-1 underline-offset-1 text-super hover:underline font-semibold\" href=\"mailto:info@cheryl.telehealthpractices.com\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"text-box-trim-both\">info@cheryl.telehealthpractices.com<\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cheryl Emanuel, Nurse Practitioner, strives for your satisfaction with our virtual consultation services. This Refund Policy outlines when and how refunds are issued. All sales are final except as detailed below. Refunds are processed to your original payment method within 5-10 business days. 1. Eligibility for Refunds Refunds apply only to prepaid virtual consultation fees [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/cheryl.telehealthpractices.com\/index.php?rest_route=\/wp\/v2\/pages\/286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cheryl.telehealthpractices.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cheryl.telehealthpractices.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cheryl.telehealthpractices.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cheryl.telehealthpractices.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=286"}],"version-history":[{"count":4,"href":"https:\/\/cheryl.telehealthpractices.com\/index.php?rest_route=\/wp\/v2\/pages\/286\/revisions"}],"predecessor-version":[{"id":290,"href":"https:\/\/cheryl.telehealthpractices.com\/index.php?rest_route=\/wp\/v2\/pages\/286\/revisions\/290"}],"wp:attachment":[{"href":"https:\/\/cheryl.telehealthpractices.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}